Frustrated Miele customer

Miele appliances are expensive but I am not happy at with the support that we are not getting from them when we need them. We bought a fridge last year and not is giving us problems. My husband called them last week Wednesday to report the faulty fridge and they only came on Friday to our house and promised to loan us a fridge Wednesday while they’re fixing this one. Within few months of buying this fridge now it must be fixed we are not happy at all. We’ve just bought our groceries for the month of January and 50% of that is inside the garbage bean. There’s no sense of urgency at all. It’s frustrating loosing food like this in these bad economic times.