Excellent After Sales Service Outside of Warranty

Excellent after sales service outside of warranty. Brought my Miele Vacuum cleaner in for an issue where it would default to max vacuum setting and not let me change down. Likely due to a moisture issue. Unit was booked in for a service and Miele automatically picked up purchase date and all the details for my unit. Service costs a bit but you are treated incredibly well and these are amazing vacuum cleaners. Friendly and forthcoming. Unit was ready for collection within 48 hours with a report and serviced but issue was still there. Tumi immediately promised to resolve the issue and with half a working day the unit was fixed at no extra cost, vacuum bags included as well as free delivery to me so I did not have to go back. Was also called once received to check everything was in order. Mistakes happen and I am very impressed with how Tumi and Miele resolved this within a day and went above and beyond to rectify the error. My vacuum cleaner is 10 years old and continued running even with a moisture issue. Can only recommend Miele products and the service Miele SA and their staff provide.