Dealing with Spares and Service is a nightmare - beware before you buy

Every time I need to contact Miele I despise at the endless frustration I am about to experience. The spares department don't answer emails, refuse to provide you proper information, get quotes wrong, send you the incorrect spare parts and then it is an endless mission to have the issue corrected. Last time it took countless emails and followups to get a refund from Miele. Today I find out that a service to a fridge with a broken hinge that had been booked approx. week ago cannot go ahead - Why? because they have not sent the spare parts to the service technician. Miele spares and service is atrocious, its worse than Claudio Motseneg at SABC, more disastrous that Donald Trumps foreign policy. Even if you tried you could not ***** it up as bad as Miele management. It's worse than dealing with a broken line at Telkom for the 9th time. They will drive you to despair they will cause endless frustrations - their incompetence knows no boundaries. I wish I never had Miele in my house unfortunately every appliance is Miele.