Bad bad client service! Worst ive come across

How is this possible that a businesses doesnt answer the phones at 8am? This after 2 email, 2 days apart, trying to find out how I can place an order, with NOBODY getting back to me? I finally found the online shop, but after almost 2 days of no notification on the order process, I yet again cant find anybody to talk to? How can after sales be so bad on products so freaking expensive?