And you call it a SERVICE centre?

<p>In March 2017 my freezer went in for a repair to Miele, only to return 3 weeks later, still not working, and cracked. I was not aware that it was not working as the apartment is rented out, and the tenant at the time did not make use of the freezer. I sent Meile (specifically Kairo in the accounts department as that is the only contact person I have) 8 emails regarding this. She responded to 1 of them, and then never again. </p> <p>Now, I have a new tenant moving in. Or well, he moved in allready. But with no freezer. On Friday, the Miele team came out (after I had to phone them 4 times) to confirm a time - which they never did. The technicians promised me to collect the freezer on Monday, as they have a function the Friday afternoon. So, I arrange for someone to be available on Monday in order for them to collect. No collection, no phone call. </p> <p>3 calls later (that I had to make) I found out that their van had to go in for a service, and they won't collect as they promised. Wednesday morning 9:30 was the new date and time. Once again, I arrange for someone to be there. Once again, Miele does not show up. No phone call. No email. No excuse. They just didn't show up. </p> <p>Another 3 calls later, messages left, I am at my wits end. How do I explain this to a new tenant, that JUST moved in? What do I have to do to actually get Miele to assist me in fixing something that they have been paid to fix previously, and did not fix? </p> <p>Miele, please, you record your calls. Can a Manager please listen to my calls, and get this sorted out? There are no contact details on your website, and I refuse to speak to Victor or Leah or Siyabonga at your Call Centre again (you see? I even know their names.)</p>