5 Star rating because of the Miele people, who really care and go the extra mile.

Miele Service has a real ? in the form of Tumi. My wife always refer to the top level service she gets from him and following recent interactions with Tumi to get a Miele product repaired, I agree with her. Tumi has been professional, friendly, and very helpful. Every undertaking he gave to revert was kept - something very few organizations can boast of. For us, committed Miele customers, Tumi and his colleagues under Rob North, keep us loyal to Miele.