Poor communication

On 8 October 2023 was involved in a mva and my vehicle was written off. Miway handled the claim well and I received payment reasonably quick. Whilst my claim was still in process the third party involved in the accident (who was not insured) mailed me and claimed that I am responsible for his repairs. I forwarded the email to Miway requesting guidance (as I have R5 milion responsibility cover) The miway representative that I delt with at the time, acknowledged that they received my mail and informed me that it will be forwarded it to the legal department. Since then I have sent numerous mails enquiring on the matter, to no avail. No response at all. On the last mail that was send to Miway a feedback response mail that indicated *DELIVERY FAILURE NOTIFICATION* MESSAGE BLOCKED... This is really not good business practice from a institute that carries such a big brand name!!!