Horrible service from claims advisor

This review is not for Miway but directed at the staff member who took my call when I called in to inquire about an update for my vehicle claim. The claims advisor is Ms Olga Funzani. She is the type of people that put company's name in disrepute, and this will make clients go else where because of the terrible experience they receive from someone who has no business being in a position to "assist clients" . My vehicle is or was financed but they wrote if off saying it was not economical to repair . So I am expecting for them to fetch the vehicle and pay the finance house and then pay me the change. She then tells me I must go to Postnet and post documents for the vehicle, what documents because this vehicle is financed the original Log Book is with the bank not me. I realized she knew nothing of what is supposed to happen here. I then told her I can't use my own airtime to explain this whole claim from scratch, just put me through to someone who is clued up with the progress of this claim. Firstly she wouldn't even listen to me when I was speaking, even though I reminded her that she is at work at these calls are recorded she should watch how she is behaving. I am the cleint here and getting into a fighting and shouting match with me is not what she should be involving herself in. Even worse I had to ask repeatedly more than 5 times to transfer me to a Supervisor because now I am in a squabble with someone who is not willing to help or listen to me. She wouldn't I told her I have a right to ask to speak to a Supervisor I told her I am done talking to her. She then transferred me to a lady by the name Bridgette. She listened and even she said that it was wrong to request documents from because the vehicle is still financed and all this information I had disclosed 4 years ago when I took out the policy. This whole thing left a very sour taste in my mouth, if it was someone else who doesn't know their rights as a customer or how claims work they would have been given the round around looking for documents they don't have. Please Miway take your staff who deal with clients directly to courses and training on how to deal and behave with different people. This happened 23 May 20223 @ 13:10 pm .