Bad customer service

MiWay your assessor Roxanne bothma(Parker)had guts to interview me regarding my claim and close the claim and cancel my insurance with you with non-compliance etc ,and on telephone interview she asked I guess as per policy and obtained history from other insurances and validated the case for sure but on the consent letter she sent to me it states clearly that if I sign etc on the form I agree to everything stated there.Now I wanna know about her non compliance as your employee since I didn’t sign the consent form and how she has been rude to me.Yesterday she called not demanding as I promised however she tells that my claim was closed for noncompliance since I said I’ll send proof and consent on Thursday and sent email to make sure or verify herself.So which procedure or policy she followed?