Midvaal local municipality Service delivery

I have been trying to get hold of the municipality since yesterday 28/12/2018 regarding my electricity but the line is not answered. I don't have electricity and my food in the fridge is going spoilt. I am very unhappy with midvaal municipality. When I call the direct line it takes me to the fire station and they try and transfer me to the electricity department but still no one is answering the phone. If this is what we paying for then clearly it is not fair. I really need electricity because I buy it. Can someone at the municipality answer the phone in the electricity department. 2 days and no answer this is not fair at all!