Disgusted by the service overall

Good Morning

To whom it may concern,

On Saturday myself and a friend made a reservation at the hotel, from Saturday to Sunday 5 May- 6 May 2018. When we checked it we experience difficulties with the WiFi connection and we were unable to connect the television in order for us to gain access to Netflix. We then followed the correct procedures, where we notified the agent. He then said he would look into it, a hour went pass with no response from him. We then decided to call again according to him there was a problem with the connection and it could only get sorted once the technician came out the following day. We then requested to be moved to another room, he then said that it is fully booked strangely which I doubt was true at the time.

We paid for a service that we were not able to use and the agent was an unpleasant and rude soul. He got irritated with us and raised his voice quite a few times, he even asked us to stop calling him because there is nothing he could do. He did not even show any urgency in trying to get our issue resolved. Our connection started working literally at 9:15 Sunday morning and there was no technician sent to our room to fix the issue. I do feel that our connection was turned off and that there was no official issue with our network connection. The other guest in our corridor internet connection was working perfectly.

I am highly disappointed in the service we received not only from the agent but also from security at our time of arrival (17:00 pm) he deliberately ignored us and made us wait for more than 5 minutes to open the door, even though he saw us waiting for him to open the door. I am also disappointed that we did not have access to the network connect and the fact that we were not moved to another room. And lastly the agent, I have never received such disgusting treatment for a service that we paid for from an agent.

We had a disappointing stay it started at the time of our check in!

Kind regards,