Terrible service by the security personnel at the Midlands estate

<p>Below is an email I sent to the Midlands HOA on the 20th of October 2016, and to this date, I have had any response from them. This has led me to conclude that they do not give a damn!</p> <p> </p> <p>From: Tyelomzi Badela ********** <br />Sent: 20 October 2016 14:34<br />To: ********** />Subject: Fw: Appalling treatment by security personnel</p> <p> </p> <p>Good day</p> <p>I write this email with immense anger, as the events of the 01 of October 2016 still haunt me to this day.</p> <p>Background:<br />On the said day, in the afternoon (between 2pm and 5pm), I had come by the Midlands Estate to visit my friend's aunt, with a couple of friends travelling in my car. Unfortunately, I had forgotten my driving licence in my stationery case, due to having written an exam on the 29th of September 2016, and the stationery case was in Pretoria.</p> <p>Incident #1:<br />On realising that I hadn't had my driving licence, and that no one else in the car had one, I asked the security guard if we could be granted access using one of the passenger's identity document, and he told me that we were not to be granted access due to me not having my licence.</p> <p>I then parked at the parking lot in front of the security checkpoint, and got out of the car in order to read the notices placed in front of the checkpoint. I then returned to the security guard to enquire regarding:<br />1) the notice not making mention of a driving licence to gain entry, and<br />2) whether if I had my id book, would he then granted us access,</p> <p>to which he responded that he had authority over the notices placed, as he worked there and that he would still not allow us to access the estate as it is ******* to drive without a driving licence.</p> <p>At this point I got a bit irritated, and asked him whether he was a traffic law enforcement officer, cause if he was, he would write me a ticket for not having my licence and then grant me access using my id, he then ignored me and walked away.</p> <p>Incident #2<br />I then returned to my car and was consulted by the occupants to calm down as I was visibly irritated, and at this point, we noticed my friend's uncle driving out in order to negotiate for us to be granted access. He then parked next to us and was approached by a second security guard. As he was instructing my uncle to open for us, I then overheard him referring to me as "umfana", which when translated means small boy, I then lost it again. I pointed out to him in isiZulu that it was inappropriate for him to refer to me as "umfana", as it is derogatory to refer to someone in a work / professional environment as a small boy, more so after that same someone was involved in a quarrel with his colleague.</p> <p>It was at this time that the shift manager drove up to the security checkpoint parking lot when I was addressing the disrespect and my friend's uncle's attempt at diplomacy had failed, after which, my friend's uncle drove off.</p> <p>Incident #3<br />After my uncle left, another set of friends arrived at the estate and parked next to us. One of the occupants had had his licence, and the guys convinced me to let him drive in, and that I should get in the second car as a passenger, to which I agreed.<br />My car was then let in by the security personnel, however, when the car I was a passenger on was at the boom gate, the initial security guard which I had an encounter with, demanded that I will not be allowed to get in, and that if my friends wanted entry, I would have to disembark the vehicle. On disembarking the car, he then said that he wanted to teach me a lesson. One of my friends who was a one of the passengers on the car that had just got to scene tried to engage and reason with the shift manager, who disrespectfully dismissed him. I then, after entry was granted to the second car I too tried to engage with the same shift manager, and I was also dismissed and judged to be unruly. I asked if he had a business card, to which he arrogantly asked me if he looked like a business man.</p> <p>He sighted that the reason he dismissed me is that I was rude. When I asked how I was rude, he stated that he saw me talking in isiZulu with the guard and that he doesn't understand isiZulu. He further stated that since he worked with the guys, he had to take their side.</p> <p>By this time, I was completely infuriated. I told him that as a senior official of the security personnel, he ought to have endeavoured to get both sides of the story before judging me, then make a judgement based on that, and if he didn't understand the dialogue, we (guards and myself) could have easily translated the conversation for him.</p> <p>Incident #4<br />After having said the above to him, only then did he go and ask the guards what happened. He spoke to the 2 guards, walked past me, got onto his company car and left. He didn't afford me the courtesy to say my story, and I find that to be against good governance, more especially for a person placed by the company at a senior position.</p> <p>I am now wondering, how many injustices are carried out by your security personnel on visitors, whether warranted or otherwise?</p>