SHOCKING CUSTOMER SERVICE AT LEXUS MIDRAND

I CALLED LEXUS MIDRAND AT 9.30AM TODAY TO BOOK A SERVICE. I WA EVENTUALLY TOLD THAT THE SERVICE MANAGER WAS BUSY. I LEFT A MESSAGE. NO-ONE HAD CALLED BY 4PM. I CALLED AGAIN AND WAS AGAIN TOLD TO LEAVE A MESSAGE AS HE/SHE WAS IN A MEETING. I ASKED FOR THE DEALER PRINCIPAL. I WAS TOLD HE WAS IN A MEETING, THAT THEY HAD ALL BEEN IN MEETINGS SINCE 9.30. THAT HAS TO BE IMPOSSIBLE FOR A SERVICE MANAGER.