Lack of accountability and interest in after service support

I am rating one star as there is no other option,I moved on the 31st of October and discovered later that day that my braai stand was missing a wheel,I told Ron about it who I was communicating with throughout and he told me that he questioned his staff and they merely said they weren’t responsible but I have a picture of the braai stand in tact before the move. He never even once apologized he simply dismissed me and proceeded to ignore my emails when I asked for a solution.I chose a professional company to avoid damages, there is no accountability whatsoever and since he had received his payment he wasn’t bothered about after service support. I would not recommend them at all.