Where you will need a rest after your horror holiday

1. Shortly before the holiday (approximately one week) my mom was told that the booking is cancelled. She had to make a fuss to get the holiday back on the cards - the holiday of her family, her son's family, as well as his in-laws. 2. She was not informed about the fact that the games room, restaurant, and shop would be closed at time of reservation. Informing clients shortly before a holiday booked long in advance is not acceptable - there is no time to make alternate arrangements 3. Discordance in the messages regarding check-in time. Some places say 14h00, others 15h00 and then we had to wait until 14h45. 4. Informing us that there is no cleaning service available - as per your policy. We had visited a few other places in the vicinity that were all still offering this facility. This could perhaps be excused if executed properly, but the icing on the cake was the temerity to still offer the facility at extra cost. Also then the absence of washing detergent etc. and no shop nearby 5. Shocking condition of the lawns and gardens - ****s everywhere (including the bowling lawn), dead and degrading plants left to rot 6. Shabby condition of the kitchen cupboards 7. No matches/lighter, and no shop nearby

And then the audacity to simply ignore our complaints