Service Failure

I have never experienced such distressing, unsuitable services from a resort let alone a first group resort, lasnight their was a power outage not in the area only the resort, I tried calling 7 times to find out what is the problem no answer and that was 6:45pm, I then contacted Sasha at head office who I can say was the only that tried to assist me, she then gave me a cellphone number, spoke to a lady by the name of Pelisa at reception she could not give me any feedback to why and when the electricity will be on I asked her did she contact the municipality no, Did she contact her manager no, so I said give me the managers number, she can't understandable, I then said ask yr manager to contact me she can't cause she has no access to making any calls out as their phones don't work, so u want to tell me midlands saddle and trout being a 4star resort don't have call time, what if theirs a fire is all guest going to burn to death and I mention this to her, This morning at 9:05 again call and ask reception to let their manager contact me she has no idea where Jonathan her manager is, I am so furious. And utterly disgraced by the service I have received from you guys!!!! Midlands SADDLE AND TROUT HAS FAILED TO MEET THEIR CUSTOMER EXPECTATIONS IN TERMS Of SERVICE QUALITY, RESPONSE TIME OR OVERALL CUSTOMER EXPERIENCE