Worthless warranty & useless after sales support

Dishwasher broke within 3 year warranty period. After reporting fault, someone (from Livance, presumably after sales support) insisted it was loadshedding related (despite me explaining we off-grid and don't experience it) and that I try various tilting/draining etc., while they arrange a MasterCare technician in parallel. It's been 3 weeks, the dishwasher is still broken and while I follow up every day, I hear nothing back. Nothing at all from MasterCare and no more follow-up from Livance/Midea. My conclusion is Midea don't honour their warranty and have outsourced their customer support to a less than useless 3rd party (Livance/MasterCare). Lesson learnt... Never buy Midea again, there's no after sales support.