JP
Jacob P
1 reviews | Active since Mar 2011
27 Aug 2024, 08:26
Worst customer service /After Service
I bought the midea washing machine and send the mail to their customer service that the machine is shaking and vibrating and they asking for picture ,no one called to explain their process e
Helpful (0)
Replies (3)0
Replies (3)
Midea South Africa's replyOfficial
12 Sept 2024, 16:32Good Day
I hope you are well.
Our aftersales team communicated with you and your assistant the whole time, your assistant was advised on the 04/09/2024 to remove the travel bolts as stated on the sticker on your washing machine, she was again advised on the 10/09/2024 to remove the travel bolts, our service department never heard from you again after that.
Have a lovely day
Kind Regards
-
I hope you are well.
Our aftersales team communicated with you and your assistant the whole time, your assistant was advised on the 04/09/2024 to remove the travel bolts as stated on the sticker on your washing machine, she was again advised on the 10/09/2024 to remove the travel bolts, our service department never heard from you again after that.
Have a lovely day
Kind Regards
-
Midea South Africa's reply12 Sept 2024, 16:32
Official
Good Day
I hope you are well.
Our aftersales team communicated with you and your assistant the whole time, your assistant was advised on the 04/09/2024 to remove the travel bolts as stated on the sticker on your washing machine, she was again advised on the 10/09/2024 to remove the travel bolts, our service department never heard from you again after that.
Have a lovely day
Kind Regards
-
I hope you are well.
Our aftersales team communicated with you and your assistant the whole time, your assistant was advised on the 04/09/2024 to remove the travel bolts as stated on the sticker on your washing machine, she was again advised on the 10/09/2024 to remove the travel bolts, our service department never heard from you again after that.
Have a lovely day
Kind Regards
-
JP
Jacob P's updateReviewer Update
12 Sept 2024, 16:33Subpar customer service and unprofessionalism in the Retail Service Department
JP
Jacob P's update12 Sept 2024, 16:33
Reviewer Update
Subpar customer service and unprofessionalism in the Retail Service Department
Midea South Africa's replyOfficial
13 Sept 2024, 08:47Good Day
I hope you are well.
I apologise for your perceived negative experience,please advise if you have removed the travel bolts as requested.
Many thanks
Have a lovely day
Kind Regards
I hope you are well.
I apologise for your perceived negative experience,please advise if you have removed the travel bolts as requested.
Many thanks
Have a lovely day
Kind Regards
Midea South Africa's reply13 Sept 2024, 08:47
Official
Good Day
I hope you are well.
I apologise for your perceived negative experience,please advise if you have removed the travel bolts as requested.
Many thanks
Have a lovely day
Kind Regards
I hope you are well.
I apologise for your perceived negative experience,please advise if you have removed the travel bolts as requested.
Many thanks
Have a lovely day
Kind Regards