RM
Rodwyn M

1 reviews | Active since May 2023

10 May 2023, 14:18

WORST AFTERSALES SERVICE EVER!

Worst after sales service ever. After my dishwasher broke (only one year old) in February 2023, while still under warranty, I logged a service request with Midea / Levance. Never heard a thing until I tried to follow up. They sent Master Care out who if I say are useless is being kind. They said they had fixed it and the same evening I had the same issue. Called again they came to the house and took the machine. Never to be heard of or seen again. It is now the 10th May and I still don't have my dishwasher. After many emails and refusing to wait any longer as when I did query late in April I was told they still had to order the part, I demanded a refund. Midea eventually mailed Makro PE where I had bought the machine from to contact me and do a full refund. That was 2 weeks ago. I am still waiting.

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Replies (1)
Midea South Africa
Midea South Africa's reply13 Nov 2023, 11:42
Official
 
Hi Rodwyn 
Hope you are doing well 

We apologize for your experience. Could you kindly mail be your details and experience to ***

Our team will be able to get back to you. 

Kind regards,
Midea Team