Urgent: Ongoing Refund Delay and Extremely Poor Service – Midea Washing Machine

Dear Midea Customer Support,

I am writing to formally express my extreme dissatisfaction and frustration with the service I have received from Midea following the failure of our washing machine, which broke down on 17 September 2025—just 31 days after purchase.

Despite repeated communication and back-and-forth with your team, the issue was only partially addressed. Eventually, the machine was collected by Midea after your technicians confirmed it was due to a factory fault. However, we are now left waiting indefinitely for our refund, with no clear timeline or proactive communication from your side.

To be clear:

This has caused us significant inconvenience, as we’ve had to resort to handwashing clothes for weeks.

There has been no update, no compensation, and no effort to assist us in securing a replacement during this period.

Your service response has been consistently poor, lacking urgency, accountability, or even basic courtesy in keeping us informed.

At this point, we feel not only disappointed but outright disrespected as consumers. It is unacceptable that Midea has held on to our money for over a month without resolution, especially given that the fault was acknowledged to be yours.

We strongly urge Midea to:

Immediately process and release our refund so we can purchase a new washing machine – and rest assured, it will not be another Midea product.

Provide a formal apology for the poor treatment and complete lack of support during this process.

Consider offering some form of compensation for the inconvenience and manual labor we've had to endure due to your delayed service.

This experience has left us with no trust in your products or after-sales support. We will be sharing our experience on consumer forums and with local consumer rights organizations if this issue is not resolved within the next business days.