Urgent Complaint: Faulty Midea Washing Machine and Unacceptable Customer Service

Dear Midea and Takealot,

I am writing to express my deep dissatisfaction with the Midea top-loader washing machine I purchased via Takealot on 3 August 2025. This has been one of the most frustrating customer experiences I’ve ever encountered, and I am appalled by the level of service I have received from both companies.

The machine was delivered on 7 August 2025, and by 17 September 2025, it began making loud, tractor-like noises and completely stopped washing and spinning. As the 30-day Takealot return window had passed, we contacted Midea directly to log a service request under the 2-year warranty.

From there, the situation deteriorated further:

The customer service agent advised us to email, and we received unhelpful responses instructing us to troubleshoot the problem ourselves before a technician would be dispatched.

After multiple back-and-forth emails and much frustration, a technician finally came out to inspect the unit.

On the following Monday, we were informed that the machine would be replaced, but there was no stock available, and coordination with Takealot would be required.

It has now been over 22 days, and we are still without a working washing machine. We have been extremely patient, but this delay is entirely unacceptable. We are paying customers who bought a product in good faith, expecting reliable support in the event of issues. Instead, we've experienced:

Poor communication

Delayed action

No resolution for an essential household appliance

At this point, we are demanding one of the following:

An immediate replacement of the faulty washing machine, with delivery scheduled without any further delay.

A full refund so we can purchase a machine from a more reliable brand.

Please treat this matter with the urgency it deserves. We are extremely disappointed and will not recommend Midea to anyone based on this experience unless the issue is resolved immediately.

We expect feedback within 48 hours.

Sincerely, Kayla Bacon Claudine Pretorius *** ***