Not satisfied at all

Yesterday 15 February 2023 was exactly a month ago when I contacted and submit all the paper work proof of purchase of my Midea Fridge. I have sent multi emails to Midea I have submit my claim form and email also. I’m still waiting for a Midea mechation, when you open the fridge you smell gas and how can you make a video of that. It feels like there is no video so whey do they need to come and check, on of these days the gas of the fridge is out and who is going to replace my food in the fridge. I’m not very satisfied with Midea at the moment, how long do we need to wait until the warrantee has expired that they don’t need to do anything. This is extremely bad service.