kS
khomotso S

1 reviews | Active since Mar 2020

16 Oct 2025, 08:15

not happy on how my store puchase is being handled

Dear Midea and Fair price Today marks 2 full months since i purchased a washing machine and its not yet delivered. I am the one who is always calling and finding out where is my machine {calling it MINE because i paid it in full} but i dont get proper answers. To media is just need to find out is there shortage of production or what is happening? Because there was a display in the store but i was told i will get my machine 1st week of september and today we are at 2 months without mt delivery. im just upset because i feared that the machine i have is over 15 years and might die on me anytime that is why i saved up and purchased his lovely washing machine i saw at the store but little did i know i will not get my machine. I am beyond hurt and disappointed in all of this

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Replies (3)
Midea South Africa
Midea South Africa's reply16 Oct 2025, 08:36
Official
Hi there, thank you for reaching out. We’re truly sorry to hear that you’ve had a negative experience. Please note that we’ve escalated your concern to the store management team and requested that they contact you urgently to provide a resolution.
kS
khomotso S's update18 Oct 2025, 18:55
Reviewer Update
To Midea South Africa, with the complaint mentioned above i would like to time and thank one of you team member Siphesihle Ngcwabe who went far and beyond to resolve my issue. she has shown her out most effort on sorting my issue out even though FAIR PRICE Diepsloot still don't take their customer seriously Siphesihle has took my issue and made it her priority. The store promised to deliver my unit by Friday the 17th of October but they failed to do so and i had to call them Saturday the 18th and received my unit at 15:55. Non the less Siphesihle managed to solve the issue i had for 2 months in just less than a DAY, SHE IS A KEEPER AND KNOW CUSTOMER SATISFACTION. Thank you, Midia.
Midea South Africa
Midea South Africa's reply20 Oct 2025, 10:36
Official
Hi K****tso, thank you for sharing the outcome, we are happy that Siphesihle could assist you.