EK
Elaine K
1 reviews | Active since Oct 2025
20 Feb 2026, 10:58
Never ending problems with after sales
Please never buy this product it's endless problems with aftersales, eventually got the ******* product returned to midea, and then was told to wait for a refund from takealot this is day 3 now no response from Midea or takealot I need my money back to buy a proper washing machine as I was sold a faulty machine but Midea doesn't have any customer service the just ignore any emails and phone calls get dropped. Livance Service - #LVS20 530 CRM:***
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Replies (2)
Midea South Africa's replyOfficial
23 Feb 2026, 15:18Hi Elaine,We are sincerely sorry for the experience you’ve had. Please be assured that we are currently investigating this internally and are working to resolve the matter as quickly as possible. This is certainly not the level of service we aim to provide.Should you require any further assistance in the meantime, please don’t hesitate to reach out.
Midea South Africa's reply23 Feb 2026, 15:18
Official
Hi Elaine,We are sincerely sorry for the experience you’ve had. Please be assured that we are currently investigating this internally and are working to resolve the matter as quickly as possible. This is certainly not the level of service we aim to provide.Should you require any further assistance in the meantime, please don’t hesitate to reach out.
Midea South Africa's replyOfficial
20 Apr 2026, 17:08Thank you for bringing this matter to our attention, and please accept our apologies for the delayed response.We have been advised that your query has since been resolved. Please feel free to reach out should you require any further assistance.
Midea South Africa's reply20 Apr 2026, 17:08
Official
Thank you for bringing this matter to our attention, and please accept our apologies for the delayed response.We have been advised that your query has since been resolved. Please feel free to reach out should you require any further assistance.