II
Imraan I

1 reviews | Active since Sept 2011

02 Oct 2023, 20:50

Midea Warranty Lies

I purchased a midea refrigerator from takealot, in October 2001 they advertised it as a 10 warranty on the compressor it even has the sticker on regarding the 10 year warrantyr, after calling the manufacturer as per takealot I was told to call their outsourced technicians, who Inturn are telling me Midea only has a 2 year warranty and they must quote me for a call out and assessment then quote for the repairs. Why are you falsely advertising a 10 year warranty, secondly what quality are you selling when a fridge only last for 2 years? I want my compressor replaced at no charge that is the reason I was comfortable buying a less common name.

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Replies (1)
Midea South Africa
Midea South Africa's reply13 Nov 2023, 11:58
Official
Hi Imraan 

We hope you are well. We apologize for your experience and any confusion caused. 

Please note on our Refrigeration we offer 10 Year Warranty on our Parts Only. 

Please could you kindly pop us a mail to *** 

Please provide us with your details and any communication you have had with us. We will happily reach out to you and assist you further. 

Kind regards,
Midea Team