1 reviews | Active since Feb 2014
MIDEA POOR SERVICE DELIVERY
I bought a front loader MIDEA Washing Machine unit from Makro in Port Elizabeth - Eastern Cape on 01 August 2023. My unit has a 5 year warranty, so it is still active.
Product Model: MF200W100WB-T Product Serial: 541381AZATJ34025J0031 Product Invoice #: 34 Product Proof of Purchase ***
In the beginning of 2025, the unit started to give me problems. In April the problems persisted in that the unit could not function anymore. It was making a clicking sound then the timer would continue to move as if the unit is working, but this was not the case.
Previously (between Jan -Mar), the unit was not drawing / pulling water. I would switch it off and pull the plug from the electricity circuit unit. The following day / after some days when attempting to switch it on - the unit would work. In April and May the unit stopped functioning. It was not pulling nor spinning - the tub was motionless.
On 14 May 2025, I reported the matter to Makro. The Makro team was quick to respond and escalated the matter to Midea. On 15May 2025, Midea made contact and referred the matter to a local technician. On 20 May 2025, the Technician came to my house and did a diagnostic test. On 23 May 2025, the technician sent a report to Midea requesting a part.
On 6 June 2025, I made a follow up via WhatsApp to the Midea representative based in Makro because the technician an Midea were quiet since the diagnostic test. On 10 June 2025, I made a second follow up, followed by a third follow up on 12 June 2025 via email and I was told that the part only arrived on 11 June 2025, and the technician will make contact. On 13 June 2025, the technician came to my house to fit the part. After some attempts, he advised that they were taking the machine for more tests as it was still not working.
Since 13 June 2025, there has been no communication from Midea or the technician. On Monday, 23 June 2025 I followed up by email to inquire about the status of the job. No response from both. Today, 25 June 2025 I called the technician - he advised that he escalated my matter to Midea, but there is no response from them. He also followed up after receiving my email on Monday but still no response from Midea.
On my side, I am incurring the laundromat costs since April to date. I am struggling a lot as this is not a budgeted expenditure, but Midea is slacking and dragging their feet. I do not know when they will decide to fix my unit or provide me with an alternative solution.
I am following up on the washing machine unit. On Friday, 27 June the Midea head office advised that the unit will be delivered by close of business and/or Saturday, 28 June 2025.
This has not happened. Instead, on Saturday I was called by the store advising that they're unable to deliver because the unit is not in my house but with the Technician. It is Makro policy that they first get the old unit and replace. I told them not to make this my problem as the Technician is the Midea service provider - this should be sorted internally without involving me.
To date, despite the promises and confirmation (to receive a new unit) I haven't received anything yet.
Could you please advise when can I expect a delivery?†*********************************************************************************************
The above is my communication to Midea Head Office, after they confirmed to me on Friday that I will receive a new unit. This has not happened because they can't sort their internal issues.
I am the one who communicated with them by telephone this morning. Still they are coming with more stories that the Technician will ensure the unit is dropped off at Makro by COB. Where does that leave me? It means more delays to my side. These people are just wasting my time and if it wasn't for this review I am sure my matter was not going to be attended to.
I am still waiting for them to tell me when are they going to deliver my unit. Because the 're too clever now, they're not giving a date and time. I will update once this matter is closed.
I am following up on the washing machine unit. On Friday, 27 June the Midea head office advised that the unit will be delivered by close of business and/or Saturday, 28 June 2025.
This has not happened. Instead, on Saturday I was called by the store advising that they're unable to deliver because the unit is not in my house but with the Technician. It is Makro policy that they first get the old unit and replace. I told them not to make this my problem as the Technician is the Midea service provider - this should be sorted internally without involving me.
To date, despite the promises and confirmation (to receive a new unit) I haven't received anything yet.
Could you please advise when can I expect a delivery?†*********************************************************************************************
The above is my communication to Midea Head Office, after they confirmed to me on Friday that I will receive a new unit. This has not happened because they can't sort their internal issues.
I am the one who communicated with them by telephone this morning. Still they are coming with more stories that the Technician will ensure the unit is dropped off at Makro by COB. Where does that leave me? It means more delays to my side. These people are just wasting my time and if it wasn't for this review I am sure my matter was not going to be attended to.
I am still waiting for them to tell me when are they going to deliver my unit. Because the 're too clever now, they're not giving a date and time. I will update once this matter is closed.