Worst customer service delivery ever

Good Day

Firstly i would require Midas Complaints department details .

On the 10th November 2022 i purchased a few items for my polo vivo 1.4 2015 model seen in the receipt below.

However after the V belt was installed on the same day 10th November 2022 . Yesterday 25th January 2023 we were checking the water levels in the car and noticed that the V belt had started disintegrating very badly. We went back to Jaymees Midas at Hillfox and noted our concern. John who assisted us, couldn't initially find our purchase on the system and then he would call us if he had any other stock at another branch at 10am 25th January 2023 as loadshedding had just finished . We received no feedback or an update from John . Later in the day we had to go to Goldwagen and purchase another V Belt. We found the receipt and replaced the belt and went back to Jaymees Midas at 3:30pm with the receipt and disintegrated belt.( V belt was handed into John)

Again when we ask if we could get a refund we were informed the part would be sent into claims ? and they will process this in accordance to the item received , John proceeds to only then only to write in red pen seen below a date / collect . NO claim form was filled out , i had to ask him to write my number written down and he wrote on a piece of paper ? ( so will he remeber to call myself back with my number floating on a piece of paper?), i had ask the turnaround period time , he couldn't tell me anything .

When i asked why he hadn't called he said it was due to loadshedding , but i was in the shop when loadshedding had stopped and no conern about the V belt being avaialable at another branch , we were completely dismissed and he couldn't explain why he didn't call us prior to going back at 3:30pm ?? Service !!!!!!!!!

I am extremely upset with the lack of concern & service and no claim form

What if this V belt snapped while driving the vehicle and more damage was caused , then who becomes liable for a very inferior product sold by Midas from your supplier . You wouldn't even accept this and only after 2 months really????

So now I sit with an extra cost of a new cam belt , i don't want a spare cam belt , I would prefer a refund . Going forward you should address your claims process , as the v belt was taken with no info attached to it to be given to the supplier or claims people , and i didn't get a form with a what was returned only to be told to collect written in red below.

I will not use Jaymees Midas again due to inferior product being sold and lack of customer care from John. And i will not recommend MIdas for anything as the customer service was shocking or lack there of.

( Please note first picture is the V Belt JOhn took possession of yesterday 25th January 2023 , 2nd Picture original Receipt and 3rd Picture - Your suppose calim process in red)

I await your urgent response regarding this mattter email had photos and copy of receipt attached to the initial email.

I have emailed customer care twice no reply, John at Midas hasnt even contacted myself with an update after 6 days , dreadful service and no one cares of the bigger outcome of that V belt had snapped