Worse service ever

I have never in my life seen such uncaring people in the automotive retail industry, I get to the kaBokweni branch Midas, I am met by a gentleman at the door I greet his eyes are fixated on his phone, don't know even if he heard me greet... anyway I ask to print a number plate for my car, response I get, the machine is not working, still on his phone not even looking up, I suspect he just didn't want to help me coz apparently his phone was way more important than me as a customer... asked him if I could get a service kit for my car, he says go to the counter, I get there I meet yet another uninterested gentleman, I ask, can I get a service kit for my car, he asked the car model I tell him ford Fiesta the one parked right in front of the door, since I had registration papers for the number plate i give him those, he says that's not gonna help me I need to know what engine type it is, I suggest maybe him looking it up using the engine number on the registration papers, he says that's not gonna help him, he directs me back to the cellphone gentlemen, o go back to him I ask, can you help identify whether it's a 1,3 or 1,4 engine, he says open the Bonet which u did, still cellphone in hand....we go back to the counter, car identified, the gentleman at the counter says there are no service kits available for the car (out of stock) apparently.... doesn't offer to have them ordered or anything, behaving as though I was an inconvenience to him he says only the fuel filter is in stock, I just gave up and left coz, judging from both these gentlemen body languages I could tell that I'm not gonna get help from them whatsoever, I have worked for a decade in the hospitality industry and I value good customer care, but what I saw at the kaBokweni branch was worse than the treatment you get in government institutions....one thing for sure, I'm never setting my foot in any of the Midas stores, if this is the level of service you get there, they don't deserve my hard earned money....I actually am very saddened by how a paying customer is treated at this establishment...what a shame.