What customer care?

I've been trying to make an online purchase since Tuesday(06/04), but my order can't be processed. I phoned customer care on Wednesday(07/04) morning but didn't hear anything back till Friday(09/04). Keep in mind, the lady asked for my number just so that I wouldn't have to hold while she tried to sort out this issue. After not hearing back by around 2pm on Wednesday(07/04) I started phoning the customer care line again multiple times, but the phone was never answered. I even phoned the head office in Johannesburg and couldn't be helped there either, as the switchboard didn't know where to put me through and I ended up at IT. As mentioned, I did get a call Friday(09/04) where the feedback was simply in the line of "the guys did have a look, but couldn't see any problems". In our discussion, I asked the lady to send me a mail so that I could send her screenshots of the issues I am having, but once I retried purchasing the item I was informed that the item is now out of stock. It's service like this that *****s a company's name and I simply would not support your establishment again. If the reason your online purchase prices are so much lower is to try and get people to make more online purchases, then you would at least have good support in place.