Very unhappy customer -MIDAS

I am not very happy with the service that I am receiving at this store as having to take out the battery in and out of my car every two days is starting to cause problems on my car which I know this store is not going be liable for and the tracking company is also starting to suspect that something is being done to the car as almost every day the car battery is being taken out.

I bought a new battery for my car on the 01st February 2020 at Midas Florida (Roodepoort). 4 months down the line the battery is already giving me problems, every morning I have to ask for neighbors to jump start my car which is an inconvenience for myself and other people.

I then took back the battery to Midas to get it checked and the staff there were so unfriendly and did not even take me serious and even walked away as I was trying to give my story telling me that a fitted car track is the reason why the battery is giving me problems which can’t be true, I felt that this was just an excuse not to assist me or even listen to me.

Since my car battery was dead already they had to take it in to be charged as this was the only way for them to be able to know if the battery was faulty or not according to them and they explained that charging it will take the whole day .

I requested for a loan battery as I had errands to run for that day, the following day I returned and they tested it after it was charged and advised me that there was nothing wrong with the battery.

A day after I received my battery back from them it died again, i had to again take it back to them ,the staff there said the same thing to me that was said to me before that they will need to charge the battery again as it can’t be tested because it is dead

I then requested to speak with the manager instead as I was going in circles ,the manager didn’t even seem to be interested and seemed like she was in a hurry to go somewhere ,did not even give herself time to listen to what my query was about . She said if the battery is dead she can’t do anything she will have to get it charged first again.

She offered a small loan car battery which I told her that it was too small for my car then she said “Oh well we don’t have another battery to loan you “

Only when I said I am calling my Husband, then I was offered the same loan car battery I was offered before.

I would really like this resolved as the inconvenience is going to cause me my job as well as I can’t afford to be late at work every day with the same excuse hence I went a bought a new battery to avoid this like this from happening and if there is an emergency at home I won’t be able to attend to it 