unprofessional and taking advantage of their Customers

On the 20th of September 2023 I had an issue with my Altlas 646 battery it was taken in for a claim which I bought in February 2022 at Midas Hammanskraal ,they have taken it two weeks after the person who was responsible to do the claim is suspended they had to look for my claim it was not claimed then yesterday when I went in to find out,they brought back my battery only to find out that the battery had a dent as if it fell which it didn't have the dent before,they also said I opened the battery so they refused to replace my battery, I am really unhappy with the fact that they failed to replace my battery and also shifting the blame on me, because if all those things were an issue I strongly believe they would have not taken my battery for two weeks in the first place, I am very disappointed and would not recommend Midas Hammanskraal to anyone , they are making us cash ***s