Unfair service

In July 2017 I bought a new mini compressor. Then I went on safari for seven months. When I needed this compressor, it wouldn’t work. When I returned home I went to Midas in my town and Ben tested it and it worked.

I put it back in my vehicle and went again on safari for 3 months. Again when I needed it , it wouldn’t work. So on my return, Ben tested it again and sure enough it didn’t work. Not on my vehicle or another one.

I asked to have it replaced but because it was a few months past warranty, Midas refused.

The compressor was still brand new in its box. It only came out of the box 4 times, the first time it was need on safari, then when Ben tested it on return and then the 2nd time it went on safari and again when it was tested on return.

There is something wrong with this kind of service. It obviously was a defective item. A compressor is something that one doesn’t use everyday so it sits with the spares that go along on a safari. Unfortunately I have to wait until I return to my home town as there were no Midas stores enroute and I felt confident because the local Midas does know me.

I previously owned a compressor just like this one for 30 years and it always worked. It was so old and broken I gave it away and thought to just get a new one, but unfortunately i regretted it twice as it left me stranded until I could get help.

This was at KOMATIPOORT Midas with Ben Stander as manager.