Unexceptable service from Midas (Matlabas) Lephalale

Good day

I was in need of assistance yesterday 14 November 2022 when my vehicle did not want to start. I asked a friend to come and help me only to find that the battery was totally dead. We took the battery out and went to the midas in Onverwacht Midas in Lephalale, which was the closest to us at the time as my car was at the mall parking area. I asked the gentleman to please test the battery for me and he said a cell was dead. The battery is still under warranty but I need to take it to midas matlabas in Lephalale as that was the store that I bought it from. My friend then helped me with his vehicle to take me all the way to Matlabas midas. There the gentleman who helped me said he needs authorization before he can assist me. There was no one to give authorization. No one answered their phone. He told me the earliest he can help me is this morning. I asked him how am I supposed to get home and to work the next day. He said he did not know.

At the end of the day I ended up paying for a new battery.

This morning the excuse for not replacing the battery or refunding me is "pole abuse". Apparently the poles are damaged. Now I am confused due to the fact that I was told that a cell was dead in the battery and now I am being accused of pole abuse. Midas changed the battery, There were no caps on the battery when they brought it to the car.

This battery is still under warranty and a cell is dead. I think it is very poor service from a place as well known to try and accuse a woman of abusing a battery.

I am not happy with how this matter is handled. A faulty battery with a dead cell which needs to be replaced on your cost now i need to carry the cost due to the fact that you want to find fault.

The battery I bought last night had caps on the poles by all means. NOT THE ONE I BOUGHT IN 2020

Please don't come with any further idiotic excuses why I am not refunded for my battery when still under warranty. Also can anyone show me where I signed that I understood or aknowledge the info with regards to the policy.