Unacceptable Customer service and Lack of assistance

Midas Newcastle,

I gerrit viktor bought spares and other parts for a bantam rocam.

Inside cc joint.

I opened it in front of the sales person.

When I got home, I saw that the trypot wasn't in the box. I went back to them. They said it should be in box. I told them i never received it. They said they cannot take it back, i offered to buy another trypot to put in the box, as I never received it. They said they can't do that and they will not refund me.

I am extremely upset as they took my money for goods that I didn't receive and wasted my time, I have lost a whole days work because of Midas Newcastle's Zero customer service. It's a disgrace.

It should have come with trypot - why did the sales person not see that it wasn't in the box, as he checked in box.

I have came to the conclusion that it was taken out by their workers.

As a customer, I have lost money, time and work that I will never get back. All because of the lack of communication bad service.

I want Midas - Newcastle, to fix this ASAP, and apologize for this unacceptable customer service. I want what I have paid for.