Terrible Service for Online MIDAS purchase

Hi I purchased car mats online last week . Refer S ********** 1. The items were delivered to Wizard Midas in Blackheath. When I fetched the items , I realised that the mats had dirty marks on them. In fact they looked quite ‘weathered’ , probably being in the warehouse for a long period of time. I took them home and found that even after washing the, the scruffy marks and ‘aged’ look would not come out. In fact it looks like it’s a few years old. I spoke to Colin at Midas and he requested that I contact the head office and that they don’t deal with these online sales. They are just the middleman in this online transactions through MIDAS.

Needless to say that I was very disappointed. I called Midas customer support and after numerous calls and no answering of the calls, eventually I spoke to Tumelo Mashile. He advise me that I cannot swap the item at Midas, but must take them to Wizard Midas ,only for them to send it back to head office. Head office will inspect the item and then reassess the situation. I am very upset with the pathetic service from MIDAS and will NOT go to WIZARD MIDAS to return the item that was send in poor condition from the head office in the first place. WIZARD MIDAS themselves had seen the item and the poor condition of it on arrival from head office and they should have followed this issue up. But it seems that customer service is NOT MIDAS’s primary objective. MIDAS must inspect and replace the item at my home WITHOUT giving me the timeous run around. Kindly awaiting you speedy call on this pathetic service from MIDAS.