1 reviews | Active since Sept 2017
STORE CLOSES EARLY. AND STAFF NOT WILLING TO ASSIST.
HI, I very disappointed in the service I received from Midas Landros Mare Polokwane.
I bought a battery at 17h22:24 on the 06/10/2021. When I got to the store, I explained to the sales person which battery I needed and I had an old on with me the sales person check on his PC and he said that I had a wrong battery he sold me a bigger on which didn't fit in my car. At 17h59 I was back in the store to exchange the battery for a perfect fit. The door where closed the staff was already on their way out I spoke to a gentleman at the door to check I cannot have a swap for a perfect fit he told me the store has already cashed up. I then asked him to take my details and give me a the correct one then we will do the paper work tomorrow morning as I needed to us the car ASAP. He said NO he can't do that I have to come back tomorrow.
I feel like; I was misled by sales rep and mistreated by the gentleman who I found smoking at the door.
If this is the kind of service they are giving to us as customers they are wrong.
Thank you for bringing this to our attention.
Firstly, we apologise for the service you have experienced, we will investigate the matter and ensure that in does not happen again.
Kind regards.
The Midas Team
Thank you for bringing this to our attention.
Firstly, we apologise for the service you have experienced, we will investigate the matter and ensure that in does not happen again.
Kind regards.
The Midas Team
