SB
Shelley B

1 reviews | Active since Mar 2009

17 Jul 2015, 09:25

Staff not even prepared to listen

I bought a set of brake pads 4 months ago from the store, normally I get a minimum of 12 month out of a set of brake pads, so I contacted the store to enquire if there was a batch problem with certain of the brake pads as only 4 months use is absolutely shocking.<br> The sales staff simply stated that it was my was my driving that had caused this and that there is no fault with their products. Am I expected to continue going to this store when this is the attitude you get from the store. No compassion, nothing, just shift the blame back onto the consumer.<br> I wasn't asking for a refund or a replacement product but merely asking if there was a problem.<br> This shocking experience has cost you a customer, as I will not be going back to a store where I get spoken to like an idiot and the staff couldn't be bothered to assist.<br>

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Replies (1)
Midas
Midas's reply17 Jul 2015, 16:35
Official
Hello sbracken,

Thank you for bringing this to our attention. kindly allow us time to investigate the matter and we will revert back to you.