Service? What service?
Thinking of sourcing spares and/or service parts from a Midas store? I would strongly suggest another group of companies. Not only will your queries for pricing be ignored by most branches, the one that may respond will send through pricing on incorrect parts. And when provided the right part numbers, they will just not bother pricing these. And if that is not bad enough, trying to elicit assistance from Head Office and their "Customer Service" will yield nothing but a stony silence.
Avoid them like the plague as they have no interest in your business (clearly they have more than enough) and you will be left frustrated beyond measure.
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Replies (2)
Midas's replyOfficial
26 Jun 2019, 11:07Good day,
thank you for bringing this to our attention.
Firstly, We sincerely apologise for the service failure. We will investigate the matter and will ensure that it does not happen again. Please provide us with an alternate contact number and one of our Franchise Manager will be in contact with you.
Kind regards,
The Midas Team
thank you for bringing this to our attention.
Firstly, We sincerely apologise for the service failure. We will investigate the matter and will ensure that it does not happen again. Please provide us with an alternate contact number and one of our Franchise Manager will be in contact with you.
Kind regards,
The Midas Team
Midas's reply26 Jun 2019, 11:07
Official
Good day,
thank you for bringing this to our attention.
Firstly, We sincerely apologise for the service failure. We will investigate the matter and will ensure that it does not happen again. Please provide us with an alternate contact number and one of our Franchise Manager will be in contact with you.
Kind regards,
The Midas Team
thank you for bringing this to our attention.
Firstly, We sincerely apologise for the service failure. We will investigate the matter and will ensure that it does not happen again. Please provide us with an alternate contact number and one of our Franchise Manager will be in contact with you.
Kind regards,
The Midas Team
's updateReviewer Update
27 Jun 2019, 08:58Whilst Jose assisted in resolving the issue at store level, the fact that Midas Head Office chose only to respond to this over a month after the fact speaks volumes.
's update27 Jun 2019, 08:58
Reviewer Update
Whilst Jose assisted in resolving the issue at store level, the fact that Midas Head Office chose only to respond to this over a month after the fact speaks volumes.