SDMS Springfield & Newlands – Poor Customer Service

**SDMS Springfield & Newlands – Poor Customer Service**

I purchased a starter motor for my Mitsubishi Colt from SDMS Newlands after Springfield confirmed they had stock. Unfortunately, the starter did not work after fitting, and it was returned for warranty assessment through my mechanic.

I was promised feedback by Monday, then again by Wednesday, 21 October. It is now Thursday, 22 October, and I still have no feedback despite repeated follow-ups.

I am out of pocket, without a working starter, and extremely frustrated by the lack of communication and accountability.

**All I want is a clear answer and a fair resolution.** Customers should not have to chase a business repeatedly for updates on a product they have paid for.

I hope SDMS management takes this complaint seriously and resolves the matter urgently.