SH
Siphiwe H
1 reviews | Active since Jun 2021
02 Jan 2026, 10:06
Refusing to refund.
Mohamed Midas Newcastle, KwaZulu Natal. Bought items on invoice 10MP6187 for R885. Shocks and Strut mounting. Items returned because they were not complete within 2 hours after purchase. They are refusing to refund my money. They are telling me about the policy which was never explained to me before I made payment
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Replies (3)0
Replies (3)Midas's replyOfficial
06 Jan 2026, 10:52Hi Simphiwe,
Thank you for reaching out to us.
Can you please specify the reason for the return.
Thank you for reaching out to us.
Can you please specify the reason for the return.
Best regards,
Midas's reply06 Jan 2026, 10:52
Official
Hi Simphiwe,
Thank you for reaching out to us.
Can you please specify the reason for the return.
Thank you for reaching out to us.
Can you please specify the reason for the return.
Best regards,
SH
Siphiwe H's updateReviewer Update
06 Jan 2026, 11:16The reason for the return is that the shock absorber was taken after the saleman advised me to get the spring from spring specialist at Newcastle. Spring specialist was not having that type of a spring and I had to get the shock with the spring and the new spring from Midas had no value to me and i returned it sealed with the strut mounting. All I need is the refund for R885. Attitude of Midas directors at Newcastle stinks and it will damage the brand and the image of Midas in the country. Someone have to interevene here to protect the company image and the company brand.
SH
Siphiwe H's update06 Jan 2026, 11:16
Reviewer Update
The reason for the return is that the shock absorber was taken after the saleman advised me to get the spring from spring specialist at Newcastle. Spring specialist was not having that type of a spring and I had to get the shock with the spring and the new spring from Midas had no value to me and i returned it sealed with the strut mounting. All I need is the refund for R885. Attitude of Midas directors at Newcastle stinks and it will damage the brand and the image of Midas in the country. Someone have to interevene here to protect the company image and the company brand.
Midas's replyOfficial
06 Jan 2026, 11:20Hi,
Thank you for the clarification. This matter will be escalated for further investigation.
Thank you.
Thank you for the clarification. This matter will be escalated for further investigation.
Thank you.
Best regards,
Midas's reply06 Jan 2026, 11:20
Official
Hi,
Thank you for the clarification. This matter will be escalated for further investigation.
Thank you.
Thank you for the clarification. This matter will be escalated for further investigation.
Thank you.
Best regards,
