HS
Herman S
1 reviews | Active since Apr 2015
25 Apr 2015, 13:07
REFUSAL TO EXCHANGE DAMAGED COMPONENTS
We bought a set of rear brake pads for my Pajero on 16 April 2015 at the Centurion outlet.<br> <br> The bracket of the outer pad actually bend during breaking.<br> <br> The person on duty alleged that we bent the bracket before installation (which is totally impossible) forcing us to buy a new set.<br> <br> Fitting the pad incorrectly also do not allow to fit the calliper then.<br> <br> I have a serious problem also with the rude way the employee responded.<br> <br> I have sent a complaint to Mr Shannon Drake.
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Midas's replyOfficial
29 Apr 2015, 16:23Hello C H Smit,
Thank you for bringing this to our attention.
The matter is being investigated and you have been contacted by the store manager. Further investigations will take place and we will revert back to you with a resolution as the part has been sent to the supplier for testing.
Thank you for bringing this to our attention.
The matter is being investigated and you have been contacted by the store manager. Further investigations will take place and we will revert back to you with a resolution as the part has been sent to the supplier for testing.
Best regards,
Midas's reply29 Apr 2015, 16:23
Official
Hello C H Smit,
Thank you for bringing this to our attention.
The matter is being investigated and you have been contacted by the store manager. Further investigations will take place and we will revert back to you with a resolution as the part has been sent to the supplier for testing.
Thank you for bringing this to our attention.
The matter is being investigated and you have been contacted by the store manager. Further investigations will take place and we will revert back to you with a resolution as the part has been sent to the supplier for testing.
Best regards,