Putrid customer service! Refused to honour warrant

I had purchased a full set of shocks last year from Midas. during the course of December i had noticed that two shocks were collapsed (one back and one front on the right hand side).<br> I had gone back to the store to notify them about it. i was asked to do a shock test and then they would get back to me regarding it. after submitting this to them i had to wait the whole of January in order for the rep/store to get back to me which never happened and i had to keep running to them with no answer to my query. i had informed them that my car was for sale and an interested buyer would purchase it as soon as i had replaced the shocks, they still had no regard for my urgency! Because of this I could not sell my car and am now sitting with no mode of transport because I had to take the shocks out of the car and give them to the store.<br> <br> At the start of February they notified me that they would only replace my back shock and not the front because a vice was used to fit the shocks on (this was not the case as I had fitted the shocks on myself)<br> <br> To this day I am still waiting for the report from the rep<br> <br> What is the reason for them not to replace both shocks as they were both in the same condit