LT
Lauren T

1 reviews | Active since Nov 2023

24 Nov 2023, 15:29

Poor service - Midas Hillcrest colony centre

Terrible experience. I bought an alternator from them DOA. I was told by the manager that the supplier tested all parts before sending them out and I have to send it back to have analysis done and wait 14 days to decide whether the part was faulty when it left the store. Not sure how they can tell that seeing as he already told me that it would have been tested and was guaranteed working when it left the supplier. I asked if that was their policy then can they test in front of me before I buy another one. They don’t have facilities to test in front of the customer. To add insult to injury, I asked for a reprint of my receipt from their system. We found the receipt on their computer and I could even name the other items on the purchase. I was recognised by the staff member who had helped me when I bought the alternator. The manager told me that it is Midas’s policy to not reprint receipts. Only store I have ever had that experience with. I will not be using Midas, colony centre, Hillcrest again. There are many more honest and customer orientated stores around.

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Replies (1)
Midas
Midas's reply29 Nov 2023, 10:12
Official
Hi Lauren,

Thank you for reaching out to us, unfotunately without proof of purchase we are unable to assist from our side. 


Thank you
Team Midas.