Poor service from Sales Person

I would like to lodge a complaint regarding the poor customer service I received at Midas Paledi Mall on 06 September 2026. I visited the store to purchase a windscreen wiper and was assisted by a lady named Francina. During our interaction, she informed me that the existing wiper would need to be removed so that the correct size could be identified. She further stated that if I wanted assistance removing the old wiper and fitting the new one, I would have to pay the person assisting me, as this is how they operate and have always worked.

I found this response disappointing and confusing. My question was simple: does this mean that whenever I require assistance at the Paledi store, I must personally pay someone to help me, while Midas only sells the product? As a customer, I expected to receive clear and professional assistance.

I have been a customer of this store for some time and have always received good service. This was the first occasion on which I was told that I needed to pay someone separately to remove and fit a windscreen wiper. The manner in which I was spoken to came across as rude and unhelpful, leaving me feeling uncomfortable and dissatisfied with the service I received.Two weeks back i bought a battery and was assisted without any hassle but today I was told to pay someone who is working in the very same store to remove my wiper since it was cold outside.

I would appreciate clarification on your policy regarding the fitting of windscreen wipers and ask that this matter be investigated.