POOR SERVICE AND LIES BY MIDAS LADYSMITH

I bought a starter motor from Midas Ladysmith on Thursday 18.11.21 on Tuesday 23.11.21 this starter motor broke. We returned it to Midas, initially we were told that there is no guarantee on electrical parts correctly supp****, afterwards, and only after we complained, did they agree to an exchange. I told them I do not want the same brand and to order a Bosch starter and that if there was a price difference that I would pay that difference. They ordered the starter which we received the following morning which my wife collected and paid the difference. When she brought it to be fitted, it was the wrong part, remember that they initially supp**** the correct type of starter but of inferior quality (no name on packaging). My wife returned it, in the meantime I contacted another supplier in Newcastle who did have the correct one in stock but after Midas assured us that they would have the correct starter the following morning I cancelled the order from Newcastle and as Midas already had our money I thought it prudent that MIdas order the part. My wife phoned numerous times to confirm the order and delivery time, each time was told that the starter would be at the store at the latest 10h00 the following morning. On Friday morning after numerous phone calls and after they always said that they will call us back, by lunch time I already started doubting their sincerity and after lunch 14h00 we were told that the starter did not arrive and that we will only get it on Tuesday. (1) Had Midas informed us that they cannot get the starter I could have ordered it from Newcastle and had it on Thursday afternoon (2) They kept us on a line until after 14h00 on Friday, again had we been informed that morning we would have had the ret of the day to source a starter. I contacted the supplier in Newcastle who had already sold the starter he had in stock. I must now source this starter elsewhere by a supplier who at least has the decency to keep his word. (3) WHY DOES MIDAS SELL / PROMOTE NO NAME BRANDS WHICH INITIALLY ACCORDING TO THEM DOES NOT HAVE ANY GUARANTEE WHICH ALSO ACCORDING TO THEM IS WRITTEN ON THE TILL SLIP. WHAT ABOUT THE CONSUMER PROTECTION ACT WHICH ALLOWS ME THE PEACE OF MIND THAT MY PRODUCT IS GUARANTEED??? This is a complete and utter disregard for the CPA, we were fortunate but I am sure that there are other customers who do not know their basic rights under the CPA and who get bul**** by them? EXTREMELY UPSET AND DISSATISFIED WHITH THIS EXTREMLY POOR SERVICE AND LIES. I contacted Head Office who said that they would contact me - guess what - NOTHING!!! Seems like this is policy by Midas to ignore a problem - so what if they lose a customer there are many others!!