MS
Masikhanye S

1 reviews | Active since May 2021

21 May 2021, 14:35

Poor service

I went to Dobsonville Midas to buy shocks, Brake pad, and Disc. I couldn’t get disc because they don’t have, now I paid for shocks and I had to get to Moroka to collect them. I had to imagine driving to that spare knowing you will collect and go back to fix your car, next thing at Moroka they told me I have to go back to Dobsonville Midas to collect the right shocks. I’m so mad, because I’ve waisted my Petrol, and now when I want my refund they tell me it will take 7 days to reflect in my account. Meaning that mina I have to wait for the next 7 days for my car to be fixed while I don’t have shocks now. What a poor customer service. It is so inconveniencing because now, mina I will have to wait until 7 days to get my money so that I can go to another motor spare to get my shocks.

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Replies (1)
Midas
Midas's reply09 Jul 2021, 16:13
Official
Good day Mr. Sambo

Thank you for bringing this to our attention.
Firstly we would like to apologise for the service that you have experienced.
We have investigated the matter and would like to apologise on behalf of both stores.
We will also ensure that this kind of incidents doesn't happen again.

Kind regards
The Midas Social Team