1 reviews | Active since Nov 2009

28 Jul 2017, 11:39

Poor Service

<p>We purchased a brake and disc set on 25 July 2017 and was promised it will be delivered by 4:30pm that day. To accomodate for the delivery I had to stay at home when I arrived at MIDAS - ATLANTIS without an apology and only a shoulder shrug I was simply told that the driver brought the incorrect items and I will be contacted when I can collect the correct parts. The driver will then bring the correct items on 26 July 2017 by 4:30pm, but I was not contacted. On 27 July I received a call, today 28 July 2017 I paid for the fitment of the parts only to discover that I was given the incorrect parts in any case. Now MIDAS - ATLANTIS is telling me that I have to pay the difference of approximately R400 after paying R936+ for the incorrect parts and waiting a week and loosing out on work for over 2days, I still have to carry the financial loss. I personally think that because this specific MIDAS is in rural ATLANTIS they treat the customers the way they do. This is madness.... I Wonder if Someone Will atleast contact me. </p>

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Replies (1)
Midas
Midas's reply31 Jul 2017, 08:11
Official

Good Morning,

Thank you for bringing this to our attention.

Kindly allow us time to investigate the matter and we will revert back to you.

Kind regards,

Midas Team

Best regards,