LK
LOUWTJIE K

1 reviews | Active since Feb 2012

29 Jun 2016, 12:56

poor service

<p>Well I was in Virginia midas on Sunday I bought helps xennon h4 globes on Monday I went and change the globes when switching on my lights the one light blew I called the branch which I was told no garrantee on any globes I then called welkom branch who advise me I must bring it back he will change it on Tuesday I send my brother to them they refuse to change now I paid for something I can't use please advise the road further</p>

0
Replies (3)
Midas
Midas's reply29 Jun 2016, 13:13
Official

Good Afternoon,

Thank you for writing to us about the service you have experienced at one of our stores.

You have been in contact with Jaco Annandale (the Regional Franchise manager) and he advised that he will be able to contact you tomorrow (30 June) in resolving the matter.

Kindly be patient while the matter is being investigated.

Best regards,

LK
LOUWTJIE K's update30 Jun 2016, 09:53
Reviewer Update

Good day could someone please tell me what is going on as I had no response as yet

Midas
Midas's reply30 Jun 2016, 14:42
Official

Good Afternoon,

As per your communication with Jaco Annandale (Regional franchise manager) the matter has been sorted and there will be a goodwill claim done for you.

Thank you for being patient while the matter was being investigated. we hope that Midas will be seeing you in store again.

Best regards,