1 reviews | Active since Dec 2021
Please help me
good day,
On the 20/12/2021, I went buy oil, oil filter, diesel filter and air filter for my Mazda BT50,2.5D, 2010 model . Mr. Pieter Heck told me that there is service kit that has all those things and oil separately. On the 24/12/2021 when I was doing the service, I realized that the diesel filter is not the same as the one I have removed. On the 27/12/2021 I return the incorrect filter to Mr. Heck who told me that he cant assist me because he sold me the full kit not the filter. If I can give him the full kit not used, then he can assist me. I explained to him that I was just coming from work with the car that has those other parts of the kit he is talking about. He then told me that no matter how i jump, he can not assist me. My receipt number is LTA89939 . Their contact numbers are ***.
Thank you for bringing this to our attention.
We will investigate the matter and revert back to you, Please send us a copy of your receipt to *** so that we can investigate accordingly.
Kind regards
Thank you for bringing this to our attention.
We will investigate the matter and revert back to you, Please send us a copy of your receipt to *** so that we can investigate accordingly.
Kind regards
Receipt number : LTA89939
***
Date:20/12/2021
S/man: Pieter Heck
Time: 16:11:30
REG: ***
CO VAT:***
Receipt number : LTA89939
***
Date:20/12/2021
S/man: Pieter Heck
Time: 16:11:30
REG: ***
CO VAT:***
Thank you for bringing this to our attention.
We have investigated the matter and unfortunately, you need the bring back the whole kit not fitted and we will assist you accordingly.
Kind regards
Thank you for bringing this to our attention.
We have investigated the matter and unfortunately, you need the bring back the whole kit not fitted and we will assist you accordingly.
Kind regards
When I read your reply, I'm picking up that you haven't gone through what I wrote as I have explained myself on the 28/12/2021 that the only part which is used from the whole kit is the oil filter since I was coming from work with the car parked opposite the shop at the parking lot.
When I read your reply, I'm picking up that you haven't gone through what I wrote as I have explained myself on the 28/12/2021 that the only part which is used from the whole kit is the oil filter since I was coming from work with the car parked opposite the shop at the parking lot.