PATHETIC SERVICE

On the 5th of May 2021 I purchased a willard battery from the north end Midas. I was assured that its 24month warranty/guarantee.

Due to my working hours I cannot rock up in the week to have my battery checked however i spent the last 3 saturdays going in

Week 1 They tested the battery and adviser that the battery seems fine i should charge it and see

(Bear in mind the 1st any logical person would do is charge the battery)

Week 2 they tested it again and it passed after I told them its going to pass because I had to drive to the shop with the battery they advised it cannot be replaced if not faulty and asked for the slip ( which i told them its faded ) they asked for proof of purchase

Week 3 I needed to run to the bank to get a statement from that month to show i paid.

Later that day i headed down to the store and showed it to the manager who gave me the worst service I have ever received it started with not greeting and ended with looking for futher issues telling me the battery was not fitted correctly and that the poles are damaged I got upset after running up and down only to be mistreated by the manager his name is Luwellyn and did not want to give me any contact details to complain to he told me to get out of the shop if im not buying anything if i want to complain the number is below the sign!

I then went to Kariba battery center and tested the battery which in turn by the technology they used showed that the battery indeed needed to be replaced - i sent the report to an employee called Sachin which to this day I have been blueticked. I purchased a brand new battery then and there. I would like to see some sort of action towards the *********** pathetic service from this Luwellyn manager